Program Support Worker (2 P/T Positions)

Provide 24/7 support and assistance for residents of The Switchback. 

 Cyrus Centre is a faith-based ministry of walking alongside youth with the mission of showing the love of God to youth and families.  The Switchback is a program of Cyrus Centre that provides supportive housing to vulnerable youth aged 16-24 who require wrap-around supports.  The Switchback exists to provide stable housing for vulnerable youth in Chilliwack and develop a foundation for their future success while using a housing first and harm reduction framework.

This job requires shift work covering a 24-hour period and includes a schedule that rotates every two weeks as outlined below:

Friday to Sunday, 2:00pm-10:00pm (2 weeks)
Friday to Sunday 10:00pm-6:00am (2 weeks)
Saturday to Sunday – 6:00am-2:00pm (2 weeks)

• Provide 24/7 on site support for residents
• Support residents with their day-to-day tasks as needed
• Ensure the positive well-being of residents. This will include regular check-ins and wellness checks when necessary
• Recognize potential crisis situations and use appropriate intervention and resolution strategies to respond to incidents that may occur
• Monitor and control access to the building
• Promote inclusivity and develop creative ways to develop community culture within the residence
• Maintain the cleanliness of the building inside and out. Ensure that residents are aware of policies put into place
• Maintain necessary client information and program stats.
• Other duties as required.

• Strong verbal and written communication skills
• Interpersonal skills that allow you to work effectively with diverse individuals in a variety of capacities
• Knowledge of youth issues and youth services within Chilliwack
• Able to recognize and respond to potential challenges before they may occur
• The ability to function independently and under pressure

A certificate or diploma in a human service (or related) field or the equivalent experience.  Previous work in a similar environment is preferred. Experience of direct program delivery to vulnerable youth with a demonstrated working knowledge of barriers for this population is beneficial.  Additionally, Emergency First Aid and Non-Violent Crisis Intervention Training is an asset.

This position requires the successful completion of a criminal record check.