Job Title:

Program Support Worker (6 F/T; 6 P/T; 4 Auxiliary/On-call)

Job Summary:

Provide services to youth aged 16-24 who are homeless, or at risk of homelessness, and provide assistance in attaining and maintain stable housing.  This includes prioritizing case management and planning for tenants living in the Mellard Avenue Apartments.

Provide 24/7 support and assistance for residents of Mellard Avenue Apartments. 


Cyrus Centre is a faith-based ministry of walking alongside youth with the mission of ‘showing the love of God to youth and families’.  Mellard Avenue Apartments is a program of Cyrus Centre that provides supportive housing to vulnerable youth aged 16-24 who require wrap-around supports.  Mellard Avenue Apartments exist to provide stable housing for vulnerable youth in Chilliwack and develop a foundation for their future success.

Reports to:  Cyrus Centre Housing Manager

This job requires shift work covering a 24-hour period.


6 F/T: 32 hours per week

                                                6 P/T: 24 hours per week

                                                4 Auxiliary/On-call: as needed

Key Duties and Responsibilities:
  • Provide 24/7 on site support for residents
  • Support residents with their day-to-day tasks as needed
  • Ensure the positive well-being of residents. This will include regular check-ins and wellness checks when necessary
  • Recognize potential crisis situations and use appropriate intervention and resolution strategies to respond to incidents that may occur
  • Monitor and control access to the building
  • Promote inclusivity and develop creative ways to develop community culture within the residence
  • Maintain the cleanliness of the building inside and out. Ensure that residents are aware of policies put into place
  • Maintain necessary client information and program stats.
  • Other duties as required.
Skills and Abilities:
  • Strong verbal and written communication skills
  • Interpersonal skills that allow you to work effectively with diverse individuals in a variety of capacities
  • Knowledge of youth issues and youth services within Chilliwack
  • Able to recognize and respond to potential challenges before they may occur
  • The ability to function independently and under pressure

A certificate or diploma in a human service (or related) field or the equivalent experience.  Previous work in a similar environment is preferred. Experience of direct program delivery to vulnerable youth with a demonstrated working knowledge of barriers for this population is an beneficial.  Additionally, Emergency First Aid and Non Violent Crisis Intervention Training is an asset.

This position requires the successful completion of a criminal record check.



Apply For This Job: Program Support Worker

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